Company: TWS TECH SOLUTIONS SDN. BHD.

Address: NO 301 MK-12, Jalan Batu Maung, 11960 Batu Maung, Pulau Penang, Malaysia
Email: info@twstech.shop

Welcome!

At Twstech Shop, protecting your personal data is a top priority. This Privacy Policy explains what data we collect, why, how we use it, and your rights—all while ensuring transparency and trust.

What We Collect

Information you provide: name, email, shipping details, phone number, payment info… anything you enter for orders, queries, or promotions.

Automatically collected data: IP address, device/browser info, browsing actions, and cookie analytics.

How We Use Your Data

We use your data to:

- Process orders, payments, and shipping requests
- Send product updates, order confirmations, and customer support emails
- Enhance our website’s performance, user experience, and marketing efforts (with your consent)

Comply with PDPA requirements, which include obtaining consent and securely storing your data

Who Sees Your Information

Your data is shared only with:

- Service providers (e.g., payment processor, courier) under strict confidentiality
- Legal authorities if required by law (e.g. subpoena or court order)

We never sell your personal information to outsiders.

Cookies & Tracking

We use cookies to:

- Keep your shopping cart active
- Understand website usage and improve functionality
- Personalize content (with your permission)

You can disable cookies in your browser, though some features may be affected.

Data Storage & Security

We apply industry-standard safeguards to protect your data. Under Malaysia’s PDPA and 2024 amendments, we're required to manage breaches transparently and possibly appoint a Data Protection Officer.

Your data is retained only as long as needed, in compliance with PDPA retention rules .

Your Rights

Under PDPA, you have the right to:

- Access and correct your data
- Withdraw consent or request deletion
- Lodge a complaint if data is mishandled

Email us at info@twstech.shop to exercise any of these rights.

International Transfers

If your data is managed by overseas service providers, transfers occur under secure conditions and in compliance with the PDPA

Children’s Privacy

We do not knowingly collect data from anyone under 13. If you’re under 13, please ask an adult to order on your behalf. If we discover unauthorized collection, it will be deleted immediately.

Updates to This Policy

We may revise this policy occasionally. Any changes take effect as soon as we post the updated version with a new “Last Updated” date. Please review periodically.

Contact Us

Questions or concerns? Reach out anytime:
info@twstech.shop