TWS TECH SOLUTIONS SDN. BHD.
Address: NO 301-MK12, Jalan Batu Maung, 11960 Batu Maung, Pulau Pinang, Malaysia
Email: info@twstech.shop
Hey there, spiritual seekers! Here's everything you need to know about how your amulet treasures make their journey to you:
Where We Ship
We deliver your sacred pieces across Peninsular Malaysia, East Malaysia, and most international destinations.
If your location isn’t available during checkout, our system will let you know.
How Fast We Handle Orders
We carefully pack and send your order within 1–3 business days (Mon–Fri, excluding public holidays).
During festivals or sale seasons, it may take slightly longer, but we'll keep you in the loop.
What You’ll See at Checkout
Shipping fees are calculated based on location, package size, and weight.
You'll see your options and prices before you buy—no surprises, just transparency.
Customs & Import Charges
If you're ordering from outside Malaysia, any customs duties or import taxes are on you—we ship DDU (Delivered Duty Unpaid).
We don’t collect or pay these charges, so be sure to check with your local customs before ordering.
Packaging & Privacy
Your amulets are packed discreetly and securely—no product images or values on the outside.
We use gentle materials to protect delicate items and respect your privacy.
What We Can’t Control
Customs clearance, import delays, or unforeseen holds.
Incorrect addresses or packages refused upon delivery—they’re on you to manage.
Damage or Missing in Transit
Noticed damage or a missing package? Message us within 48 hours of the delivery date.
We’ll help straighten things out with a refund or replacement, once we can sort out what happened.
Updates to This Page
We may fine-tune this guide from time to time. Any major changes will be dated here—check before you shop!
A Closing Thought
We’re here to help bring spiritual treasures into your life with care and clarity. If you have questions, contact us anytime:
info@twstech.shop
Thank you for choosing Twstech Shop—may your journey be blessed and protected.